Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, forms, communications, and SMS program operated by SalesARC Solutions (“SalesARC Solutions,” “we,” “our,” or “us”).

By accessing our website, submitting your information, or otherwise interacting with us, you agree to these Terms.

1. Use of Website and Services

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others, interfere with operations, or violate any applicable law or regulation.

We reserve the right to modify, suspend, or discontinue any portion of our website or services at any time without notice.

2. No Guarantee of Results

SalesARC Solutions provides sales enablement, strategy, marketing, consulting, messaging, and related business services. Unless expressly stated in a separate written agreement, we do not guarantee specific business, sales, revenue, marketing, or lead generation outcomes.

3. Your Order and What It Covers

Paid services are sold by quote. When you sign a SalesARC quote, that signed quote is your order: it names the modules, tiers, quantities and prices you have agreed to, and together with these Terms it forms the agreement between us. There is no separate sign-up step and no payment method is stored on your behalf.

Where a signed quote and these Terms disagree, the signed quote wins for anything it actually addresses — price, term, notice period, scope or payment timing. These Terms fill in everything the quote leaves unsaid.

The SalesARC Suite is sold as modules, and how each is billed depends on what it is:

• SalesARC Playbook is a one-time engagement, not a subscription. It is the required base of every plan and is delivered with a SalesARC strategist.
• Prospect, Perform and Propose are monthly subscriptions, billed in advance, that continue until cancelled.
• ArcClaw™ Prospecting Agents and ArcClaw™ AEO are monthly subscriptions. On Enterprise tiers the fee is a management fee, and AI provider usage is billed to you directly by that provider rather than through SalesARC.
• Offshore BDR hours are billed separately in arrears at $19.65 per hour, per seat. They are never included in a Perform tier.

Some modules require others. Playbook is required for every plan, and Propose requires Prospect. If an agent engagement ends, you may keep the CRM on its entry tier rather than losing your data with it.

4. Subscription Term and Renewal

Unless your quote states a longer commitment, subscription modules run month to month and renew automatically each month on the anniversary of your start date. There is no minimum term beyond the current month.

We may change subscription prices with at least 30 days’ written notice before the change takes effect. If you do not want to continue at the new price, you may cancel under section 6 before it applies, and the old price stands until then.

5. Invoices and Payment

SalesARC invoices you directly. Subscription fees are invoiced monthly in advance; one-time fees are invoiced on order; and usage-based charges, including BDR hours, are invoiced monthly in arrears for the period just ended.

Invoices are due within 15 days of the invoice date unless your quote says otherwise. Amounts are in US dollars and exclusive of any sales, use, VAT or similar taxes, which are your responsibility where they apply.

Overdue amounts may accrue interest at 1.5% per month, or the maximum the law allows if that is lower. If an invoice is more than 15 days overdue we may suspend the affected services after giving you written notice and a reasonable chance to put it right. Suspension does not end your agreement or waive amounts owed, and we restore service once the balance is settled.

If you believe an invoice is wrong, tell us before the due date and we will hold the disputed line while we look at it. Pay the rest as normal. See Billing & subscriptions for how to raise one.

6. Cancellation and Refunds

You may cancel any subscription module with at least 30 days’ written notice to billing@salesarcsolutions.com. Cancellation takes effect at the end of the current billing month once that notice period has run. You keep access until then.

Fees already invoiced for the current period are not refunded, and we do not pro-rate part months. A one-time Playbook engagement is refundable only before the first strategist session takes place; once that session has happened, the work has been delivered.

We may terminate for non-payment under section 5, or immediately for a material breach of these Terms that you do not fix within 15 days of being told about it.

Your data is yours. For 30 days after termination you may ask us to export your contacts, playbooks, quotes and campaign history, and we will provide them in a usable format. After that window we delete them on our ordinary schedule, and we cannot get them back for you.

7. Electronic Signatures

SalesARC quotes, and quotes our customers send using SalesARC Propose, are signed electronically. By signing this way you agree, under the US ESIGN Act and the Uniform Electronic Transactions Act, that:

• an electronic signature has the same legal effect as a handwritten one;
• entering the one-time code sent to your email address is your signature, and you are responsible for keeping access to that mailbox secure;
• you have authority to sign for the organisation named on the quote; and
• the signed document, the exact prices and options as they stood at signing, the timestamp, and the signing email address are recorded together as the record of the agreement.

We keep that record and will give you a copy on request. You may ask for a paper process instead at any time before signing, at no cost, by emailing sales@salesarcsolutions.com.

8. Your Data and Your Customers’ Data

You keep ownership of everything you put into the platform, including your contacts, playbooks, messages and quotes. We process it to run the services for you, and in line with our Privacy Policy. The subprocessors we use are named on our Security page.

You are responsible for having a lawful basis to contact the people you load into the platform, for honouring unsubscribe and STOP requests, and for complying with the laws that apply to your outreach, including CAN-SPAM, the TCPA and any applicable data-protection law. We build unsubscribe handling, suppression and verification into the product, but they do not transfer that responsibility to us.

9. Acceptable Use of the Platform

You agree not to use the SalesARC platform to:

• send unsolicited messages to people who have not consented or with whom you have no legitimate business relationship;
• send purchased, scraped or rented lists that you cannot show a lawful basis for;
• misrepresent who you are, or send from a domain you do not control;
• send unlawful, deceptive, harassing or infringing content; or
• attempt to bypass sending limits, suppression lists or unsubscribe handling.

Sending practices affect every customer on our shared sending infrastructure, so we may suspend a sending channel immediately where we see a serious deliverability or legal risk. We will tell you why and work with you to fix it.

10. Intellectual Property

All content on this website, including text, graphics, branding, logos, downloads, documents, layouts, and other materials, is owned by or licensed to SalesARC Solutions and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or exploit any website content without our prior written consent.

11. User Submissions

If you submit a form, inquiry, booking request, questionnaire, transcript, document, or other content to us, you represent that:

• the information you provide is accurate and lawful;
• you have the right to provide it;
• your submission does not violate any third-party rights or applicable law.

We may use submitted information as necessary to respond to your inquiry, provide services, maintain records, and operate our business in accordance with our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law, SalesARC Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from or related to your use of our website or services.

Our total liability for any claim related to your use of the website shall not exceed the amount paid by you, if any, for the specific service giving rise to the claim. For paid services, our total liability for any claim is limited to the fees you paid us for that service in the twelve months before the claim arose.

13. Disclaimer

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, except as required by law. We do not warrant that the website will be uninterrupted, secure, or error-free.

14. Indemnification

You agree to indemnify and hold harmless SalesARC Solutions and its officers, employees, contractors, affiliates, and agents from and against any claims, damages, liabilities, losses, and expenses arising out of your misuse of the website, violation of these Terms, or infringement of any rights of another party.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles.

16. Changes to These Terms

We may update these Terms at any time. Any updates will be posted on this page with a revised effective date. Your continued use of the website or services after such updates constitutes your acceptance of the revised Terms.

Where a change materially affects a paying customer’s subscription, billing or cancellation rights, we will give at least 30 days’ notice by email to the billing contact on the account before it takes effect.

17. Contact Information

If you have questions regarding these Terms, please contact:

SalesARC Solutions
Glendale, Arizona
daniel@salesarcsolutions.com
Billing: billing@salesarcsolutions.com

SMS Terms of Service

By opting in to receive text messages from SalesARC Solutions, you agree to the following SMS Terms of Service.

Program Name

SalesARC Solutions SMS Program

Program Description

The SalesARC Solutions SMS Program allows individuals who have provided consent to receive text messages related to:

• appointment scheduling and reminders
• responses to inquiries
• service and account-related communications
• follow-up messages
• occasional marketing or promotional communications related to SalesARC Solutions services

Message Frequency

Message frequency may vary based on your interaction with us, your inquiries, appointments, service activity, and communication preferences.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-In

By providing your mobile number through our website, forms, scheduling tools, intake forms, or other communication channels and expressly consenting to receive SMS messages, you agree to receive recurring text messages from SalesARC Solutions.

Consent is not a condition of purchase.

Opt-Out

You can opt out of SMS communications at any time by replying STOP to any text message you receive from us. After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from that campaign unless you opt in again.

Help

For help, reply HELP to any message or contact us at:

Email: sales@salesarcsolutions.com

Supported Carriers

Message delivery is subject to your mobile carrier’s availability and network conditions. Carriers are not liable for delayed or undelivered messages.

Privacy

Your information will be handled in accordance with our Privacy Policy available at:

https://www.salesarcsolutions.com/privacy-policy

Eligibility

By enrolling in our SMS program, you represent that you are the authorized user of the mobile number provided and that you are authorized to consent to receive messages at that number.