How do I start a plan?

Basic and Standard: check out with a card on the plan builder, then book your onboarding call. Enterprise and Perform: a strategist sends a quote, and signing it starts the service.

Subscription modules are invoiced monthly in advance. One-time work, such as a Playbook engagement, is invoiced on order. BDR hours are invoiced every two weeks in arrears, after the hours have been worked.

When is an invoice due?

Within 15 days of the invoice date, unless your quote sets different terms. Your quote always wins over the standard terms.

Do you store my card?

No. Card payments are handled by Stripe, and SalesARC never sees or stores your card number. Quoted plans are invoiced directly.

Email billing@salesarcsolutions.com with at least 30 days' notice. Cancellation takes effect at the end of the current billing month once that notice has run, and you keep access until then.

What happens to my data if I cancel?

It stays yours. For 30 days after your plan ends you can ask us to export your contacts, playbooks, quotes and campaign history, and we will send them in a usable format. After that window we delete them on our ordinary schedule.

Can I keep the CRM if I stop the agents?

Yes. If an ArcClaw™ engagement ends you can keep Prospect on its entry tier rather than lose the CRM and everything in it.

Will my price change?

Not without at least 30 days’ written notice. If you do not want to continue at a new price you can cancel before it takes effect, and the old price stands until then.

Billing

Billing & subscriptions

What you are charged, when it is invoiced, and how to change or cancel. No surprises and nothing buried — if something here does not match your quote, your quote is what counts.

How buying works

Buy it yourself, or get it quoted.

Basic and Standard tiers: build your plan, check out with a card, then book your onboarding call. Enterprise tiers and every Perform plan are quoted: a strategist scopes it with you, sends a quote, and your signature starts the work.

Either way, the Playbook comes first, and a strategist builds it with you. A playbook nobody helped you build is a document nobody follows.

On a quoted plan, the quote names your modules, tiers, quantities and prices. When you sign it, those exact prices are frozen into the record — including any optional lines you chose and any you left out. You get a copy, and so do we.

What you are charged

Four ways things are billed

One-time, charged when you order

SalesARC Playbook, the required base of every plan except SalesARC University. Card on a self-serve plan; invoiced on a quoted one.

Monthly, until you cancel

Prospect, Propose, ArcClaw™ Prospecting Agents and ArcClaw™ AEO. Bought by card, they start a month after your playbook and charge your card monthly. SalesARC University’s first month is charged the day you buy, then monthly. Quoted plans are invoiced monthly in advance. Perform is invoiced monthly with a six-month minimum. No annual billing.

Every two weeks, invoiced in arrears

Anything measured by use. Offshore BDR hours are $19.65 per hour, per seat, billed every two weeks for the hours worked — never bundled into a Perform tier.

Billed to you by the provider

On ArcClaw™ and AEO Enterprise tiers the SalesARC fee is a management fee. The AI provider bills you directly for model usage, so you see that cost at cost.

Questions

Billing questions, answered

How do I start a plan?: Basic and Standard: check out with a card on the plan builder, then book your onboarding call. Enterprise and Perform: a strategist sends a quote, and signing it starts the service.
When am I invoiced?: Subscription modules are invoiced monthly in advance. One-time work, such as a Playbook engagement, is invoiced on order. BDR hours are invoiced every two weeks in arrears, after the hours have been worked.
When is an invoice due?: Within 15 days of the invoice date, unless your quote sets different terms. Your quote always wins over the standard terms.
Do you store my card?: No. Card payments are handled by Stripe, and SalesARC never sees or stores your card number. Quoted plans are invoiced directly.
How do I cancel?: Email billing@salesarcsolutions.com with at least 30 days' notice. Cancellation takes effect at the end of the current billing month once that notice has run, and you keep access until then.
What happens to my data if I cancel?: It stays yours. For 30 days after your plan ends you can ask us to export your contacts, playbooks, quotes and campaign history, and we will send them in a usable format. After that window we delete them on our ordinary schedule.
Can I keep the CRM if I stop the agents?: Yes. If an ArcClaw™ engagement ends you can keep Prospect on its entry tier rather than lose the CRM and everything in it.
Will my price change?: Not without at least 30 days’ written notice. If you do not want to continue at a new price you can cancel before it takes effect, and the old price stands until then.

Billing services

Who to contact, and what we will do

One address, answered by a person, within one business day.

Email billing@salesarcsolutions.com for any of these and we will handle it:

a copy of an invoice, or a statement of everything outstanding;
changing the billing contact, PO number or remittance details on your account;
adding or removing a module, seat or sending channel — we requote so you can see the change before it bills;
querying a line you think is wrong;
cancelling a module, or your whole plan;
exporting your data, during your plan or in the 30 days after it ends.

If you think an invoice is wrong, tell us before the due date. We hold the disputed line while we look at it and you pay the rest as normal. We would rather find our own mistake than have you pay around it.

If an invoice goes more than 15 days past due we may pause the affected service, but never without telling you first and giving you a fair chance to sort it out. Pausing does not delete anything.